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How We Handle Your Privacy

We collect only what we need to operate your account and process payments through bKash, Nagad, Rocket. You control what stays, what goes, and who sees it.

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Wicket 7 How We Handle Your Privacy
PRIVACY CONTACT

Reach Us About Your Data

If you want to see what information we hold, request a correction, or ask us to remove data we no longer need, use any of these contact paths. We respond to privacy requests within a few business days and walk you through what we can adjust and what we must keep for compliance.

Live Chat Open the chat bubble on any page and ask about your data. Our team can pull up your account details, explain what we collect, and process removal requests while you wait.
Email Support Send your privacy question or data request to our support email. Include your registered mobile number so we can verify your identity and respond with the specific details you asked for.
Account Settings Log in and head to your account page to review stored payment methods, update your email, or close marketing communications. For deeper data requests, contact us directly through chat or email.
DATA PRACTICES

Security and Control

We encrypt payment data when it moves between your bKash, Nagad, or Rocket app and our system, and we store account credentials using hashed formats that prevent plaintext exposure. Your session stays active until you log out or the timeout kicks in, and unusual login locations trigger an OTP verification step to block unauthorized access.

Payment Encryption

Wallet transactions from bKash, Nagad, Rocket are encrypted end-to-end. We never store your mobile banking PIN, and payment confirmations are logged without exposing your full wallet number.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your language choice. You can clear cookies through your browser settings, though you will need to log in again afterward.

Access Requests

Ask us for a copy of your data and we will send a summary of what we hold: account details, transaction history, and session logs. Corrections or deletions follow the same request path through support.

Retention Policy

We keep transaction records for several years to meet financial compliance rules, but we delete inactive session logs and expired promotion data regularly. Marketing consent can be withdrawn anytime through account settings.

Common Privacy Questions

We collect your mobile number, email, and payment method preference during registration. This lets us verify deposits from bKash, Nagad, or Rocket and send account updates when needed.

Yes. Contact support through live chat or email with your registered mobile number, and we will send a summary of your account details, transaction history, and session logs within a few business days.

We encrypt wallet transactions end-to-end and never store your mobile banking PIN. Payment processor credentials are kept separate from your account profile, and we log confirmations without exposing your full wallet number.

You can request account closure through support. We will remove marketing contact details and inactive session data, but transaction records stay in our system for financial compliance as required by regulation.

We do not sell your data. Payment processors see only the transaction details needed to clear deposits and withdrawals, and we share account information with regulators only when legally required.

Log in to your account, go to settings, and turn off marketing communications. You will still receive essential account messages like withdrawal confirmations and security alerts, but promotional offers will stop.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.