Reference

Access Terms Policy Framework

We built Wicket 7 around the payment rails Bangladesh players already use—bKash, Nagad, Rocket—and the legal framework that supports eligible regions.

Jurisdiction-dependent accessData handling explainedAccount security practicesUser rights & contact pathsBangladesh payment context
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Wicket 7 Access Terms Policy Framework
POLICY CONTACT

Reach Us for Legal & Data Questions

If you need to ask about access eligibility, request your account data, correct a record, or raise a policy concern, these channels connect you to the team that handles legal and compliance queries. Response times depend on the complexity of your request, but we aim to acknowledge every inquiry within two business days.

Team online

Email Support

Send policy questions, data requests or compliance concerns to our support email. Include your account ID and a brief description of what you need. We handle legal and data-access requests through this channel and will reply with next steps or the information you asked for.

Live Chat

Use live chat for quick policy clarifications or to confirm whether a feature is available in your region. The agent can escalate formal data requests to the compliance team, but for detailed legal inquiries, email is the better path since it gives us time to review and respond properly.

Help Centre

Browse the help centre for articles on account closure, data retention, cookie management and withdrawal verification. Most common policy questions are answered there, and each article includes a contact link if you need further assistance after reading the guidance.

DATA & SECURITY

How We Handle Your Information

We collect only what we need to run your account, process payments and keep the platform secure. This section explains what data we hold, how long we keep it, how you can request changes, and what security measures protect it while it sits on our servers.

Data We Collect When you open an account, we store your email, phone number, chosen username and password hash. Payment activity—bKash, Nagad, Rocket transactions—generates records we keep for withdrawal approval and dispute checks. Session logs track your login times, device type and IP address to detect suspicious activity.
Cookie & Tracking Essential cookies keep you logged in and remember your language preference. We use session cookies for security checks during deposits and withdrawals. Analytics cookies help us understand which games and tables get the most traffic so we can improve the lobby layout. You can disable non-essential cookies in your browser settings.
Data Retention We keep your account data active as long as your account is open. After you request closure, we delete personal information within sixty days unless we need it for financial audits, fraud investigation or legal obligations. Payment records are retained longer to meet regulatory and dispute-resolution requirements in regions we serve.
Your Rights & Requests You can request a copy of the data we hold, ask us to correct errors in your account profile, or request deletion subject to retention rules. For any of these, contact support via email with your account ID. We respond to data requests within fourteen days and provide the information in a readable format.

Common Policy Questions

Access depends on local law and eligible regions. If your area restricts online gaming or betting, you should not create an account. We do not track every municipal regulation, so it is your responsibility to confirm eligibility before you sign up.

We collect your email, phone number, username, password hash, payment transaction records from bKash, Nagad and Rocket, session logs with IP addresses and device details, and any documents you submit for withdrawal verification. We do not store your payment PIN or full card numbers.

While your account is active, we keep all data current. After you request closure, we delete personal information within sixty days unless retention is required for audits, fraud checks or legal compliance. Payment records may be held longer to meet financial regulations.

Yes. Email support with your account ID to request a data export or deletion. We provide the export within fourteen days in a readable format. Deletion is subject to retention obligations—we may need to keep certain records for compliance even after your account closes.

We share transaction details with payment processors like bKash, Nagad and Rocket to complete deposits and withdrawals. Our hosting provider sees server logs. We may disclose data if required by valid legal process. We do not sell your information to advertisers or data brokers.

We hash passwords using industry-standard algorithms, encrypt all traffic with HTTPS, and require SMS two-factor authentication for withdrawals. You should keep your login credentials and payment PINs private. If you suspect unauthorised access, contact support immediately so we can freeze the account and investigate.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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